Valencia Allen

Inside Sales Representative (inbound)

Appointment Setting (home services)

Selling Home/Appliance Warranties (one call close) for HVAC & large home appliances-

• Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
• Developed relationships with new and existing clients through contact management systems.
• Participated in team brainstorming sessions to develop new ideas for promotions.

• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Cultivated and strengthened customer relationships to drive revenue growth.
• Took inbound calls on headset, promoting products and services to secure new accounts.
• Negotiated prices, terms of sale and service agreement to close transactions.
• Consulted with customers to aid selection and purchase of products that met needs.
• Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
• Cross-sold additional products or services based on customer needs.

• Answered incoming calls and emails, providing customer support or assistance with product and service transactions.
• Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Respond to provider and patient inquiries regarding the Medical/Rx appeals process; information, updates, turnaround times, etc.
• Document and enter appeals into system and prepare documentation for further review
• Assure timeliness and appropriateness of appeals, according to state and federal guidelines
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Developed strong customer relationships to encourage repeat business

• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets (inbound)
• Answered product questions with up-to-date knowledge of sales and promotions.
• Presented products and services to prospective and existing customers to meet client needs.
• Adhered to company initiatives and achieved established goals.
• Developed key customer relationships to increase sales.
• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Kept accurate and detailed client records comprised of demographics, client contacts and follow-up as needed