Valencia Bighorse
Principle Choice Solutions
Oklahoma City,OK
10
years of professional experience
Dynamic customer service professional with a proven track record at Principle Choice Solutions, excelling in high-volume call centers. Adept at resolving complex inquiries and enhancing customer satisfaction through strong problem-solving skills. Experienced in training teams and utilizing CRM systems to improve data integrity and streamline processes.
Work History
Inbound Customer Service Representative
3 Years 7 Months- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Navigated complex customer issues, demonstrating strong problem-solving skills and product knowledge.
- Maintained accurate records of customer interactions in CRM systems, enhancing data integrity for team use.
- Collaborated with cross-functional teams to streamline processes, reducing response time for customer queries.
- Trained new team members on best practices and system usage, fostering a supportive learning environment.
Recruiter
8 Months- Conducted full-cycle recruitment processes, including sourcing, screening, and interviewing candidates.
- Collaborated with hiring managers to define staffing needs and develop tailored job descriptions.
- Utilized applicant tracking systems to manage candidate pipelines and track recruitment metrics.
- Implemented innovative sourcing strategies to attract diverse talent across various industries.
Sam’s Eatery
4 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
GED
Skills
Inbound sales
High-volume call centers
Computer skills
Call center experience
Timeline
Inbound Customer Service Representative
Principle Choice Solutions
03.2023 - CurrentRead More
Recruiter
Smith Staffing Agency
12.2021 - 08.2022Read More
Sam’s Eatery
Cashier
02.2017 - 11.2021Read More
OCCC
GED
Read More