Valencia Holland

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Highly-skilled phlebotomist with 20 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Excellent verbal and written communication skills utilizing telephone, printers, and computers. Superior customers service and office administration skills. Maintain equipment, supplies, and departmental inventory to ensure and implement the highest standards of safety and cleanliness. Organize data into a large logical format for presentation in reports, documents & material. Collect, evaluate, and analyze data to develop alternative recommendations. Document workflow with the ability to improve operational and management practices. Assist the newly hired employee in orientation and training.