Valencia Marin
Orlando,FL
Summary
Proven leader with extensive experience at Taco Bell, adept in enhancing customer satisfaction and streamlining operations. Excelled in money handling and fostering team motivation, significantly reducing cash discrepancies. Skilled in customer relations, consistently resolving conflicts with empathy, boosting loyalty and repeat business. Demonstrated product knowledge, driving sales and service excellence.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Taco Bell
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
AdventHealth
09.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Walmart
Orlando, FL
06.2016 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED -
Orlando Vi Technical
Orlando, FLSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Customer Service Representative
AdventHealth
09.2020 - Current
Sales Associate
Walmart
06.2016 - 12.2019
Assistant Manager
Taco Bell
GED -
Orlando Vi Technical