Valencia Mercer
Prairie Village
Summary
Dynamic and dedicated professional with extensive restaurant experience at Eddie V's Prime Seafood. Proven ability in customer service and time management, ensuring guest satisfaction and efficient operations. Skilled in multitasking and organization, consistently enhancing the dining experience while maintaining a clean and welcoming environment. Passionate about delivering exceptional service in high-volume settings.
Overview
3
3
years of professional experience
Work History
Bartender/Server
Rockhill Grille
Kansas City
09.2025 - 11.2025
- Prepared and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of the bar area during service hours.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Server Assistant/Busser
Eddie V's Prime Seafood
Kansas City
02.2024 - 09.2025
- Thoroughly clear and reset tables in a timely fashion of two minutes immediately after guests leave.
- Polishing glassware and silverware before and during shift.
- Help guests with questions and concerns regarding the menu or their server.
- Assists servers within the restaurant with any needs, including clearing tables of plates, filling and refilling beverages, greeting the tables with bread and available bottled water/sparkling water, running food.
- Building party rooms for the day/next day.
- Ensure the restaurant is clean at the end of the shift and all side work is complete.
Server/Food Runner
Bravo Cucina Italiana
Kansas City
06.2023 - 02.2024
- Enthusiastically greet guests with offers and specials of the day, while connecting with the guest.
- Efficiently and timely send the guest's order through the kitchen and present their food all together.
- Check up on guests to ensure their order is correct and up to expectation.
- Keep drinks filled above the halfway line of the glass at all times, offer desert specials and indulge before they pay their tab.
- Kindly say goodbye and thank them for their time.
- Team work with coworkers to ensure all side work is complete by the end of the shift.
Hostess/Food Runner
Texas Roadhouse
Kansas City
11.2022 - 04.2023
- Efficiently and joyfully lead guests to their table while maintaining social conversation and eye contact.
Education
Liberal Arts - science, mathematics, humanities, literature, history
Kansas City Kansas Community College
Kansas City, KS11.2025
Skills
- Customer service
- Restaurant experience
- Time management
- Communication skills
- Food service
- Guest services
- Leadership
- Organization skills
- High volume dining
- Problem resolution
- Multitasking and organization
- Flexible schedule
Timeline
Bartender/Server
Rockhill Grille
09.2025 - 11.2025
Server Assistant/Busser
Eddie V's Prime Seafood
02.2024 - 09.2025
Server/Food Runner
Bravo Cucina Italiana
06.2023 - 02.2024
Hostess/Food Runner
Texas Roadhouse
11.2022 - 04.2023
Liberal Arts - science, mathematics, humanities, literature, history
Kansas City Kansas Community College