Valencia Miles
Houston,TX
Summary
Driven professional ready to contribute to team success and organizational growth. Known for reliability and adaptability, with strong skills in client assessment, resource coordination, and crisis intervention. Committed to leveraging quick learning ability and collaborative approach to meet evolving needs and achieve positive outcomes.
Overview
8
8
years of professional experience
Work History
Case Manager
Victorious Residential Care LLC
Houston, TX
10.2025 - Current
- Managed comprehensive case assessments to determine client needs and develop individualized care plans.
- Coordinated multidisciplinary team meetings to ensure effective communication and collaboration among service providers.
- Facilitated progress reviews and adjusted care strategies based on client feedback and evolving circumstances.
- Mentored junior staff in case management best practices, enhancing team performance and client outcomes.
- Advocated for clients' needs within community resources, ensuring access to essential services and support systems.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Case Management
Morales Tax Service
01.2019 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Assessed client tax situations to determine best filing options.
Internship Student
Better Me Foundation
Tyler, TX
08.2024 - 10.2024
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
Cashier
Walmart
Tyler, TX
03.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Social Work
Texas College
Tyler, TX05.2025
Skills
- Bilingual
- Organization skills
- Document preparation
- Income tax preparation
- Client communication
- Case management
- Problem-solving
- Case documentation
- Time management
- Organization and multitasking
- Relationship building
- Positive attitude
- Care coordination
- Community resources
- Case planning
- Records management
- Data entry and analysis
- Treatment Planning
- Staff management
- Progress evaluations
- Resource identification
- Social work
Hobbies and Interests
Self-improvement, Spending time with my family, Exercising, Treat Making, Candle Making, Singing.
Timeline
Case Manager
Victorious Residential Care LLC
10.2025 - Current
Internship Student
Better Me Foundation
08.2024 - 10.2024
Cashier
Walmart
03.2020 - 03.2022
Case Management
Morales Tax Service
01.2019 - Current
Bachelor of Science - Social Work
Texas College