Valencia Vincent
Sacramento,California
Summary
Accommodating, friendly and focused. Able and eager to perform a wide range of customer service functions and administrative duties. Excellent communication skills. Qualified to operate a wide range of office equipment. Proficient with Microsoft Outlook, Word and Excel. Accustomed to completing assignments independently and on schedule. The judgment and initiative to make correct and timely decisions. Self-motivated, great organizational skills. Conscientious, dependable and punctual.
Overview
23
23
years of professional experience
Work History
Customer service help desk representative
Med Impact
El Dorado Hills, California
11.2016 - Current
- Answer high volume inbound calls in a call center setting and remote.
- Resolved pharmacy issues for members, providers, and pharmacies by determining root causes, selecting effective solutions, expediting corrections, and following up to ensure complete resolution.
- Led team to enhance customer satisfaction through effective issue resolution and service delivery.
- Trained and mentored new representatives on best practices and company policies.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
Customer Service Representative
Pick N' Pull
Sacramento, California
05.2010 - 05.2016
- Managed high-volume incoming calls to ensure customer inquiries were addressed efficiently.
- Tailored order intake process to align with specific customer needs, facilitating timely dispatch.
- Delivered accurate product information to assist customers in making informed purchasing decisions.
- Expedite, research and resolve complex issues.
- Performs performance metrics for high level data entry including quality, production and average turn-around time.
- Utilized CRM software to track customer interactions and maintain accurate records.
Lead Cashier
Kohl's Department Store
Sacramento, California
10.2009 - 04.2010
- Train and supervise new employees.
- Opened and processed new credit card accounts, enhancing customer payment options.
- Trained and supervised new employees to ensure efficient operations and customer service.
- Assisted customers in locating items across multiple departments, improving overall shopping experience.
- Restocked store shelves regularly.
Cashier / Return Counter Specialist
Home Depot
Sacramento, California
01.2006 - 08.2008
- Communicated with customers daily to foster loyalty through courteous and efficient resolution of disputes, complaints, and discrepancies.
- Communicate with customers daily to maintain and encourage customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies.
- Processed returns and exchanges for defective products to ensure customer satisfaction.
- Assist customers in locating specific product in store and restock merchandise as needed.
- Helped customers find specific products in the store and replenished stock.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
Cashier
Foodmax, Inc.
Antelope, California
04.2004 - 12.2005
- Processed cash, credit, and check transactions accurately and efficiently.
- Balanced register daily.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Trained and supervised new employees to ensure effective onboarding and team integration.
- Monitored inventory levels at registers, alerting management for restocking needs.
Loan Processor
Kelly Services
Rancho Cordova, California
10.2003 - 12.2003
- Designed and monitored audit programs for accounts with large variances to ensure compliance and accuracy.
- Helped develop annual strategy for loan marketing activity.
- Prepared documents for loan processing.
- Filed, copied and scanning documents into database.
- Trained and supervised new employees to ensure proficient loan processing and adherence to company standards.
Education
High School Diploma -
Oakland Technical High
Oakland, CaliforniaSkills
- Inbound call handling
- Issue resolution
- Pharmacy coordination
- Patient enrollment support
- Insurance verification
- Data entry
- Documentation management
- Scheduling coordination
- Database navigation
- Confidentiality compliance
- Microsoft Excel
- Microsoft Outlook
- Calendar management
- Meeting coordination
- Reception operations
Disclaimer
Excellent references upon request.
Timeline
Customer service help desk representative
Med Impact
11.2016 - Current
Customer Service Representative
Pick N' Pull
05.2010 - 05.2016
Lead Cashier
Kohl's Department Store
10.2009 - 04.2010
Cashier / Return Counter Specialist
Home Depot
01.2006 - 08.2008
Cashier
Foodmax, Inc.
04.2004 - 12.2005
Loan Processor
Kelly Services
10.2003 - 12.2003
High School Diploma -
Oakland Technical High