Valente Villuendas
Houston,TX
Summary
Dynamic Service Manager at Alarm Masters Corp. with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in problem-solving and team leadership, I effectively trained technicians and improved service response times. Committed to maintaining organized records and utilizing software for efficient service request tracking.
Overview
14
14
years of professional experience
Work History
Service Manager
Alarm Masters Corp.
02.2012 - Current
- Assisted in managing daily service operations to enhance customer satisfaction.
- Supported team in troubleshooting service-related issues, improving response times.
- Learned and utilized company-specific software for tracking service requests.
- Collaborated with colleagues to streamline communication between departments.
- Help with the closing out of all service tickets and making sure the customers get billed for services used.
- Train and follow up with technicians to make sure that they are up to date with all panels and programming software.
- Participated in training sessions to develop product knowledge and service skills.
- Documented customer feedback to identify areas for improvement in services offered.
- Maintained organized records of service interactions for future reference and analysis.
Education
Electronic Engineering
ITT Technical Institute
Houston, TX06-1985
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Alarm Masters Corp.
02.2012 - Current
Electronic Engineering
ITT Technical Institute
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