VALENTIN MASHEQAJ
Queens,NY
Summary
Motivated individual, fast learner, helpful point of contact for customers in high-volume food and drinks service location, taking orders and ensuring all needs are promptly met to ensure positive feedback. Innovative and fast-acting problem solver with passion for going above and beyond to resolve any questions, issues, or complaints. Trustworthy and reliable!
Overview
8
8
years of professional experience
Work History
Supervisor
Sesame Lounge Albania
12.2016 - 08.2024
- Ensure customers are satisfied and receive prompt, friendly service. Respond to customer complaints and feedback, and resolve conflicts.
- Hire, train, and manage staff, including scheduling, and coaching and counselling employees.
- Supervise the preparation, display, and delivery of food and drinks. Order food, alcohol, and cleaning supplies.
- Restaurant cleanliness: Maintain cleanliness and organization of the restaurant, including the counter area. Ensure all staff follow food safety and storage guidelines.
- Manage inventory and ensure all supplies are stocked and readily available.
- Ensure compliance with sanitation and safety regulations.
- Excellent communication skills to interact with customers and staff. Leadership and team management skills.
Education
Associate of Science - Business Management
University of Tirana
Albania 07-2020
Skills
- Staff Management
- Menu presentation
- Guest Relations Management
- Dining customer service
- Guest service
- Food safety understanding
- Service prioritization
- Table setting arrangements
- Dining crew workflow optimization
- Quality Control
- Item promotion
- Buffet setup and takedown
- Tableside Service
- Detail Oriented
- Safe Food Handling
- Efficient service
Timeline
Supervisor
Sesame Lounge Albania
12.2016 - 08.2024
Associate of Science - Business Management
University of Tirana