Valentina Briceno
Summary
Results-driven professional with extensive experience in sales and customer service. Proven ability to foster collaboration, resolve conflicts, and drive team success. Skilled in delivering exceptional customer experiences while achieving organizational objectives.
Overview
5
5
years of professional experience
Work History
Sales Associate
Foot Locker
Miami
12.2023 - 05.2026
- Achieved store sales goals through collaboration with team members.
- Assisted customers in locating products, answering inquiries, and providing product recommendations.
- Greeted customers, delivering exceptional service while professionally resolving complaints.
- Processed payments and balanced cash drawers, ensuring accurate transactions.
- Opened and closed cash registers by counting money and organizing charge slips.
- Coordinated special orders with other stores to fulfill customer requests efficiently.
- Handled incoming calls to relay information about products and services.
- Ensured clean store environment by maintaining neat floors, windows, and displays.
- Unloaded delivery trucks and arranged stock room to maximize space and efficiency.
Hairstylist
Pink and Blue Kids Hair salon
Doral
04.2021 - 08.2024
- Styled children's hair creatively, tailoring designs to individual client preferences for personalized results.
- Demonstrated expertise in various age-appropriate hairstyling techniques.
- Delivered exceptional customer service, contributing to a positive and memorable salon experience for clients.
- Engaged with children to create a fun, welcoming atmosphere that encouraged relaxation during styling.
- Assisted parents with tailored product recommendations for children's hair care.
- Educated clients on effective hair maintenance and styling at home.
- Facilitated birthday party activities for children, ensuring engagement and enjoyment.
- Managed decorations and supplies for events, creating a vibrant and inviting environment.
AAU Basketball Team Manager
J2 Argonauts
Miami
03.2024 - 07.2024
- Coordinated team schedules and practice sessions, increasing overall team preparedness.
- Managed logistics for game day operations, ensuring seamless travel and accommodations for players.
- Oversaw equipment inventory, maintaining organization and readiness for all practices and games.
- Assisted coaches in developing effective practice plans and player development strategies.
- Communicated updates and schedules to players, parents, and staff members.
- Resolved conflicts among players and staff to maintain harmony.
- Delegated tasks to staff while setting clear priorities and goals for the season.
- Verified team and player information prior to matches to ensure accurate recordkeeping.
Education
High School Diploma -
JC Bermudez Doral Senior High
Doral, FL05-2024
Some College (No Degree) - Law
Miami Dade College
Miami, FLSkills
- Sales strategy
- Sales techniques
- Sales forecasting
- Service excellence
- Relationship management
- Communication effectiveness
- Collaborative teamwork
- Adaptability skills
- Problem-solving abilities
- Conflict resolution strategies
- Time efficiency
Languages
English
Professional
Spanish
Professional
Portuguese
Limited
Affiliations
- Doral Police Department Explorers Program
Timeline
AAU Basketball Team Manager
J2 Argonauts
03.2024 - 07.2024
Sales Associate
Foot Locker
12.2023 - 05.2026
Hairstylist
Pink and Blue Kids Hair salon
04.2021 - 08.2024
High School Diploma -
JC Bermudez Doral Senior High
Some College (No Degree) - Law
Miami Dade College