Valentina Cenic

• Delivered exceptional customer service by promptly greeting and seating guests.
• Assisted in maintaining cleanliness and organization of dining areas.
• Collaborated with kitchen staff to ensure timely food delivery to customers.
• Adapted quickly to menu changes and communicated updates to patrons effectively.
• Supported team members during busy shifts, enhancing overall service efficiency.
• Served food and beverages promptly with focused attention to customer needs.

• Managed cash register operations, processing transactions accurately and efficiently.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Oversaw daily operations, ensuring alignment with strategic goals and optimal resource allocation.
• Developed and implemented process improvements to enhance operational efficiency across departments.
• Mentored staff, fostering a culture of continuous improvement and professional development.
• Analyzed market trends to inform strategic decisions and drive business growth initiatives.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Oversaw daily operations of gift shop, ensuring exceptional customer service and product availability.
• Managed inventory levels, optimizing stock turnover through strategic purchasing decisions.
• Trained and mentored staff on sales techniques and product knowledge, enhancing team performance.
• Developed promotional displays to attract customers and increase foot traffic in the shop.
• Led staff meetings to communicate goals, address challenges, and foster a positive work environment.

Selected and purchased seasonal collections in Italy; negotiated with vendors and managed shipping and customs.

Created pricing strategies, organized inventory and optimized merchandising to maximize sales.

Managed payroll, scheduling and training for stuff; coached and motivated team to exceed revenue goals.

Developed client engagement strategies that strengthened customer loyalty and boosted sales performance.