Summary
Overview
Work History
Education
Skills
Timeline
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Valentina Girado

Summary

Devoted professional with a high foundation of knowledge in hospitality, Customer service, and entry-level management positions. Responsible and dependable professional with solid work ethic. Excellent in building interpersonal relations with customers and co-workers, Bilingual in English and Spanish.

Overview

5
5
years of professional experience

Work History

Verizon

Wireless Specialist
05.2023 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Build client connections by asking the right questions to uncover individual needs.
  • Offer a complete top-down sales solution to provide insights and solution recommendations.
  • Close sales by using phenomenal communication skills to fulfill client needs with simple and intuitive tech solutions.
  • Assist with merchandising and operational functions.
  • Support other Verizon stores within proximity.

APPLE

SPECIALIST
09.2021 - 04.2022
  • Skilled to have strong communication skills to probe and uncover client's needs, then following through with enlightening solutions.
  • Support maintaining visuals merchandising or assist team members.
  • Staying up to date with the knowledge of new products and features.
  • Proficient in technology.
  • Adhere to a schedule of client appointments.
  • Maintaining composure and client focus while troubleshooting and solving technical issues.

THE PALACE SUITS

SERVER/RECEPTIONIST
06.2019 - 12.2020
  • Maintaining proper cleanliness of the dining room.
  • Knowledgeable of proper sanitary and safety guidelines for handling of food, supplies, and safety equipment.
  • Capable of serving residents in different sectors while retaining their individual orders and dietary restrictions.
  • Provide exceptional customer service at the front desk by welcoming, accommodating, and instructing them about their stay.
  • Answered inbound and outbound calls and provided clients with information about the suite's prices, billing, and amenities.
  • Verified documents correctness, appropriateness and conformity to establish company requirements, and followed-up on discrepancies.

OLD NAVY

BRAND ASSOCIATE
11.2018 - 06.2019
  • Proactively greeted and helped clients find clothing and products within the store.
  • Assisted customers with returns and refunds.
  • Responsible for organizing and maintaining the store floor by company standards to ensure the optimal client experience.
  • Reconciled the cash drawer by settling cash and credit cards transactions, and creating my deposit drop at the end of my shift.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

Miami Southridge Senior High School
Miami, FL
03.2020

Skills

  • Task Prioritization
  • Organization and Time Management
  • Verbal Communication
  • Clerical Support
  • Fluent in English and Spanish
  • Google Workspace
  • Microsoft Office
  • Client Account Management
  • Business Development
  • Sales Development
  • Product Sales
  • Payment Processing
  • Money Transfer Systems

Timeline

Verizon

Wireless Specialist
05.2023 - 08.2023

APPLE

SPECIALIST
09.2021 - 04.2022

THE PALACE SUITS

SERVER/RECEPTIONIST
06.2019 - 12.2020

OLD NAVY

BRAND ASSOCIATE
11.2018 - 06.2019

High School Diploma -

Miami Southridge Senior High School

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Valentina Girado