Max Grund
Cuyahoga Falls
Summary
Dynamic professional with a proven track record at Best Buy, excelling in customer relations, sales optimization and peer trainings. Recognized for enhancing transaction values through strategic upselling and optimizing inventory processes. Committed to continuous improvement and delivering exceptional service, ensuring customer satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Verizon Specialist
Best Buy
Cuyahoga Falls, OH
06.2025 - Current
- Ranked #7 overall in the Verizon Retail Program in the month of December 2026 by driving premium growth, maintaining a 32% Paid Member Attach rate and double the basket goal with a $205.84 Mobile Basket average, consistently exceeding performance benchmarks.
- Developed a reputation for building trust through honest, knowledgeable product recommendations and clear explanations of plan features.
- Trained new and tenured staff on product knowledge and customer engagement techniques to increase the teams overall output.
Full Time Product Flow Specialist
Best Buy
Cuyahoga Falls, OH
02.2025 - 06.2025
- Lead a team 5–6 as a shift lead and our truck lead to efficiently stock shelves and maintain a customer-ready store
- Took ownership of product flow to ensure a clean, organized, and well-maintained environment
- Trained team members on inventory and customer-focused best practices
- Resolved inventory issues to reduce out-of-stocks and improve product availability
- Applied inventory and recovery strategies to support online and in-store fulfillment
Part Time Product Flow Speacialist
Best Buy
Cuyahoga Falls, OH
04.2024 - 02.2025
Crew Member
Chipotle
Cuyahoga Falls, OH
07.2021 - 04.2024
Education
High School Diploma -
Tallmadge High School
Tallmadge, OH05-2023
Skills
- Customer relations
- Sales Techniques
- Analytical thinking
- Continuous improvement
- Process optimization
- Task prioritization
Timeline
Verizon Specialist
Best Buy
06.2025 - Current
Full Time Product Flow Specialist
Best Buy
02.2025 - 06.2025
Part Time Product Flow Speacialist
Best Buy
04.2024 - 02.2025
Crew Member
Chipotle
07.2021 - 04.2024
High School Diploma -
Tallmadge High School