Valentina Gomez
Paterson,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Marketing & Customer Manager
Livftek Worldwide
Cliffside Park, NJ
01.2024 - Current
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed duties and provided service in accordance with established operating procedures and company policies.
General Sales Manager
Adora Furniture
Hackensack, NJ
01.2022 - Current
- Created Credit applications, Customer service, Taking payments and issuing receipts, Answering calls in English and Spanish
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Finance Advisor
Oportun Financial Corporation
Newark, NJ
01.2022 - 12.2022
- Created Finance Application for personal loans, Customer service, Taking payments and issuing receipts
Finance Advisor & Sales Representative
Bella Furniture Store
Paterson, NJ
01.2019 - 12.2019
- Taking payments and issuing receipts, Answering calls in English and Spanish
Finance advisor and Sales Representative
222 Furniture Gallery
Paterson, NJ
01.2017 - 12.2019
- Credit applications, Customer service, Taking payments and issuing receipts, Answering calls in English and Spanish
Office Legal Assistant
Law Office of Anita Kundamal
Hackensack, NJ
01.2019 - 12.2019
- Edited letters, notes, and other written forms in Spanish, Brought in legal documents to the courthouse and other human agencies, Desk clerk duties: Answer phones, took messages, and greeted customers, Created documents as needed using Microsoft Word Processor, Excel and PowerPoint
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
Office Assistant
HR CONSULTORES S.A.S
Hackensack, NJ
01.2017 - 12.2017
- Customer service, Taking payments and issuing receipts, Answering calls in English and Spanish
Education
Associate in Science (AS) in Criminal Justice - Criminal Justice
Berkeley College Woodland Park Campus
Woodland Park, NJ11.2019
Bachelor's degree in Law Studies - Law (Pre-Law)
University of Area Andina
Pereira, Colombia12.2016
Skills
- Customer Relations
- Training and mentoring
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Research and due diligence
- Attention to Detail
- Time Management
- Multitasking
- Computer Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Adaptability and Flexibility
- Problem Resolution
- Relationship Building
- Team building
Personal Information
Willing To Relocate: Anywhere
References
- Vanessa Millan -2019264760
- Tareq Badran - 9739793444
- Anil Abraham- 7324768530
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Marketing & Customer Manager
Livftek Worldwide
01.2024 - Current
Finance Advisor
Oportun Financial Corporation
01.2022 - 12.2022
General Sales Manager
Adora Furniture
01.2022 - Current
Finance Advisor & Sales Representative
Bella Furniture Store
01.2019 - 12.2019
Office Legal Assistant
Law Office of Anita Kundamal
01.2019 - 12.2019
Office Assistant
HR CONSULTORES S.A.S
01.2017 - 12.2017
Finance advisor and Sales Representative
222 Furniture Gallery
01.2017 - 12.2019
Associate in Science (AS) in Criminal Justice - Criminal Justice
Berkeley College Woodland Park Campus
Bachelor's degree in Law Studies - Law (Pre-Law)
University of Area Andina