Valentina James
Palm Beach Gardens,FL
Summary
Dental office professional well-versed in administrative duties and patient management. Adept at coordinating schedules, managing patient records, and handling front desk operations with efficiency. Known for strong team collaboration and adaptability in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Office Receptionist
Dental Healing Arts
Palm Beach Gardens
09.2025 - Current
- Managed front office operations, scheduling, insurance verification, and patient records using Open Dental and Weave while maintaining HIPAA compliance.
- Reduced no-shows and optimized provider production through proactive confirmations, schedule management, and structured patient follow-up.
- Increased case acceptance and revenue through treatment education, objection handling, retail sales, and financial coordination.
- Selected for Treatment Coordinator pathway; build and manage patient pipeline while partnering with providers to support comprehensive case presentations.
Guest Services & Housekeeping Supervisor
L+R Palm House
Palm Beach
10.2024 - 09.2025
- Supervised daily front office operations, ensuring efficient workflow, billing accuracy, and elevated service standards.
- Led and trained team members while refining SOPs to improve communication, consistency, and performance.
- Coordinated cross-department operations, events, and VIP services with precision and discretion.
- Analyzed guest feedback and implemented service improvements to strengthen retention and overall experience.
Spa Concierge and Receptionist
Amrit Ocean Resort
Riviera Beach
03.2024 - 10.2024
- Oversaw daily front office operations, billing accuracy, and workflow efficiency.
- Trained staff and improved SOPs to strengthen team performance and consistency.
- Coordinated multi-department operations with professionalism and discretion.
- Identified service gaps and implemented improvements to enhance retention and satisfaction.
Sales & Marketing Specialist
Hood Guyz
11.2022 - 03.2024
Shift Leader Manager
Dunkin'
West Palm Beach
02.2021 - 11.2022
Education
High School Diploma -
Graduate Certificate -
Dental Assisting Academy of The Palm Beaches
Palm Beach Gardens, FL04-2026
Skills
- Insurance verification
- Billing procedures
- File management
- Office supply management
- Cross-training
- Excellent multitasking capability
- Friendly and outgoing
Certification
- CPR Certified – American Heart Association
- Certified Guest Service Professional: Tourism
- American Hotel & Lodging Association
- MGE Power Program
- Dental Assisting (In Progress)
LANGUAGE
English-Native
Spanish-Intermediate
Timeline
Dental Office Receptionist
Dental Healing Arts
09.2025 - Current
Guest Services & Housekeeping Supervisor
L+R Palm House
10.2024 - 09.2025
Spa Concierge and Receptionist
Amrit Ocean Resort
03.2024 - 10.2024
Sales & Marketing Specialist
Hood Guyz
11.2022 - 03.2024
Shift Leader Manager
Dunkin'
02.2021 - 11.2022
High School Diploma -
Graduate Certificate -
Dental Assisting Academy of The Palm Beaches
PROFILE
Polished and dependable professional with 4+ years of experience in hospitality, guest relations, and administrative support. Skilled in coordinating daily office operations, managing multiple communication channels, and providing seamless executive and client support. Recognized for delivering five-star service, maintaining confidentiality, and creating organized, professional, and welcoming environments. Adept at handling logistics, scheduling, and correspondence with precision and efficiency. Experienced in working closely with executives, sales teams, and cross-functional departments to support organizational success.