Valentina Kukuruzovic
Greendale,WI
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to the workplace. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service, always open to collaboration and learning new skills.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
11.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Customer Service Associate
Target
09.2021 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Walgreens
04.2018 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
Education
Bachelor of Science - Human Resources
Bryant And Stratton College
Getzville, NY, Online04.2025
Associate of Applied Science - Human Resources
Bryant And Stratton College
Wauwatosa, WI05.2022
High School Diploma -
Greendale High School
Greendale, WI06.2019
Skills
- Patient Education
- Team Collaboration
- Proper Labeling Procedures
- Drug Storage Procedures
- Updating Medication Histories
- Patient Confidentiality
- Labeling Prescriptions
- Problem-Solving Skills
- Assisting Pharmacists
- Social Perceptiveness
- Time Management
- Resolving Customer Issues
- Equipment Cleaning and Maintenance
- Reading Comprehension
- Judgment and Decision-Making
- Active Listening
- Cash Register Operation
- Typing Medication Labels
- New Hire Onboarding
- Billingual
- Critical Thinking
- Answering Customer Questions
- Prescription Preparation
- Pharmaceuticals Mixing
- Prescription Refill Fulfillment
- Profile Updating
- Demographic Profiling
- Organization and Prioritization
- HIPAA
Languages
Serbian
Native or Bilingual
Spanish
Full Professional
Russian
Professional Working
Timeline
Pharmacy Technician
CVS Pharmacy
11.2021 - Current
Customer Service Associate
Target
09.2021 - 11.2021
Customer Service Associate
Walgreens
04.2018 - 05.2021
Bachelor of Science - Human Resources
Bryant And Stratton College
Associate of Applied Science - Human Resources
Bryant And Stratton College
High School Diploma -
Greendale High School
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