Valentina Lander
Miami,FL
Summary
Driven professional with a proven track record in animal care and customer service, exemplified during tenure at Petland. Skilled in animal quarters maintenance and bilingual communication, I excel in environments requiring attention to detail and a disciplined approach. Achieved significant improvements in customer service and multi-tasking strengths.
Also I'm an estimator with proficiency in budget development, reporting and estimation. Document Processing Specialist developing and implementing document control and management strategies. Organized documents correctly for easy employee access. Excellent communication and organizational skills, with proficiency in standard office software and attention to detail.
Overview
6
6
years of professional experience
Work History
Supervisor Departments of Underwriting & Estimates
407 Restoration
2022.05 - 2024.06
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Supervise the estimates and packages that my team puts together to send to insurance.
- Analyze photos of the damages found at the property to verify if it qualifies for mitigation. On the other hand, I also review the insurance policies to ensure that the claim have coverage and there are no possible exclusions that could harm the client or the company.
Kennel Technician Supervisor
Petland
2021.08 - 2022.05
- Protected animals from care errors by maintaining clear and secure tags.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Collected animal waste produced on walks and discarded in the rash or approved receptacles.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animals clean and free of contaminants to promote optimal health.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Worked 30 to 50-hour shifts with oversight of 70 animals in kennels or holding pens.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Boosted animal health for hypoglycemia and coccidia by carrying out optimal feeding, watering, and medicine schedule.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Sales Associate
Perfume Store
2020.02 - 2021.01
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Achieved perfect attendance and on-time record.
- Developed, marketed and sold full range of products and support services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Tracked stock using company inventory management software.
Ice Cream Roller and Seller
Ice Cream Shop
2019.08 - 2019.11
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Helped costumers decide which flavor to choose according to preferences and tastes.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Internship Student
Veterinary Care
2018.06 - 2018.11
- Sorted and organized files, spreadsheets and reports.
- Interacted with customers by phone, email or in-person to provide information.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Provided care for animals before and sometimes after surgeries.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Education
Associate of Science - Veterinary Technician
Miami Dade College
Miami, FL12.2022
High School Diploma -
The New School Medellin
Carrera 12 # 11Sur 338, Medellín, Antioquia, CO06.2019
Skills
- Stocking and replenishing
- Exceptional customer service
- Cash register operation
- Multi-tasking strength
- Merchandising understanding
- Good telephone etiquette
- Animal Quarters Maintenance
- Willing to Learn
- Disciplined
- Bilingual (Spanish/English )
- Estimate Preparation
- Project Planning
- Adobe Acrobat
- Document Review
- Data Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Supervisor Departments of Underwriting & Estimates
407 Restoration
2022.05 - 2024.06
Kennel Technician Supervisor
Petland
2021.08 - 2022.05
Sales Associate
Perfume Store
2020.02 - 2021.01
Ice Cream Roller and Seller
Ice Cream Shop
2019.08 - 2019.11
Internship Student
Veterinary Care
2018.06 - 2018.11
Associate of Science - Veterinary Technician
Miami Dade College
High School Diploma -
The New School Medellin
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