Valentina Lopera Echeverri
Murfreesboro,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative- EDI C.S.
JPW Industries
02.2020 - Current
- Responsible for handling special protects, generating reports, completing misc. task, or other duties as assigned.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handle all EDI functions such as order monitoring, EDI emails, keeping documented history for various account updates and EDI testing. Function as department super-user of SAP system.
- Handle and secure private customer information, financial information and systematic logic related to EDI and standard customer service.
- Possess in- depth knowledge of customers, SAP system, and related channels of trade, understand current programs, while proactively supporting and communicating any changes in accordance with contract agreements. (Home Depot Chub portal and Amazon Vendor Central Portal)
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained good working relationships with vendors and resolved disputes
Education
High School Diploma -
Oakland High School
Murfreesboro, TN05.2017
Skills
- Verbal and written communication skills
- Attention to detail
- Organizational skills
- Good time management skills and conflict resolution techniques
- Data Entry
- Efficiency and productivity skills
- Bookkeeping Operations
- Precision and Accuracy
Software Experience
- SAP
- Sales Force
- Quickbooks
- Laceup Solutions
- Proficient in Microsoft Office: Excel, Word, Outlook, Explorer.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefits401k matchWork from home optionPaid time offPaid sick leaveSoftware
SAP
Sales Force
Microsoft
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Customer Service Representative- EDI C.S.
JPW Industries
02.2020 - Current
High School Diploma -
Oakland High School
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