Valentina Medina
Miami,FL
Summary
I am a professional customer service
representative within 6 years of experience in
an airline as a flight attendant and almost 4-year
experience as a server, committed to
ensuring a pleasant and positive dining experience, excellent communication, problem solving and building customer loyalty skills.
experience. Excelent communication, problem
solving and building customer loyalty skills.
Overview
9
9
years of professional experience
Work History
Server
Inari sushi Fusion
Miami, Florida
08.2024 - Current
- Delivered food orders promptly and courteously.
- Explained menu items, describing ingredients and cooking methods upon request.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
Server
Baku-restaurant
Miami, FL
04.2024 - 08.2024
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
Off The Hook Bar & Grill
Miami, FL
04.2024 - 08.2024
- Trained new employees on restaurant procedures and plating techniques.
- Delivered food orders promptly and courteously.
- Trained new employees to perform duties.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Set up tables in between patrons to reduce wait times.
- Provided excellent customer service to ensure satisfaction.
Server
Kamikoi
Miami, Florida
12.2022 - 03.2024
- Trained new employees on restaurant procedures and plating techniques.
- Delivered food orders promptly and courteously.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared drinks according to standard recipes.
Server
Marino’s
Miami, Florida
03.2022 - 12.2022
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
Flight Attendant
LATAM Airlines
09.2015 - 08.2021
- Conducted periodic trips through cabin to monitor passenger comfort.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Responded to medical emergencies as needed during flights.
- Kept cabin neat, clean and professional in appearance.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Education
Flight Attendant - Hospitality And Tourism Management
CEI
08-2015
Skills
- Team member support
- Customer service
- Hospitality service expertise
- Strong work ethic
- Multitasking and organization
- Positive and professional
Timeline
Server
Inari sushi Fusion
08.2024 - Current
Server
Baku-restaurant
04.2024 - 08.2024
Server
Off The Hook Bar & Grill
04.2024 - 08.2024
Server
Kamikoi
12.2022 - 03.2024
Server
Marino’s
03.2022 - 12.2022
Flight Attendant
LATAM Airlines
09.2015 - 08.2021
Flight Attendant - Hospitality And Tourism Management
CEI