Summary
Overview
Work History
Education
Skills
Workplace Values
Websites
Certification
Timeline
Generic

Valentina Oreamuno

Oakland,CA

Summary

People professional with proven success in improving operations and creating unforgettable employee experiences. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Effective communicator and decisive with focus on improving and retaining quality in HR administration, recruiting, training, onboarding/offboarding, and policy enforcement. Ready to leverage training and experience to take on new professional challenges.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Recruiter

Goodwill SF Bay
01.2024 - Current
  • Managed full-cycle recruiting for 150+ successful hires in entry-level and mid-level management roles.
  • Built strong relationships with 30 hiring managers significantly increasing Time to Fill.
  • Coordinated and arranged 15-20 management interviews weekly.
  • Created and delivered Recruiting training sessions to 50+ managers and executives.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

HR & Recruiting Coordinator

Mental Health Association SF
09.2022 - Current
  • Assessed, implemented, and trained the organization to launch first ever ATS solution resulting in 58% increase in qualified candidates.
  • Revamped recruiting and hiring processes increasing applicant rate by 32% in 3 months.
  • Spearheaded onboarding process resulting in a 29% increase in new-hire satisfaction.
  • Redesigned, streamlined, and audited the onboarding process conserving the company $25K in annual costs
  • Mobilized a project team to develop, launch, and facilitate the organization's first virtual job fair.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Managed full-cycle recruiting for entry-level to mid-level management roles.

HR Consultant

Summer Solace
05.2022 - Current
  • Spearheaded and streamlined hiring and onboarding processes by founding the company's first HRIS and ATS system.
  • Founded company employee handbook, policies, and memos to stay up-to-date with most current California Labor Code and employment law changes; communicated new company policies to employees, independent contractors, and Executive Leadership.
  • Created and managed full-cycle recruiting process, hiring and onboarding/offboarding documents.
  • Developed recruiting strategies to identify qualified candidates and build pipeline.
  • Accelerated onboarding process by creating, directing and leading all new-hire training.
  • Amplified workplace morale by addressing and resolving employee compensation, benefits, working conditions, policy, and schedule-related inquiries.

Customer Experience Supervisor (Furloughed/COVID)

DSI Logistics
01.2020 - 08.2020
  • Transformed NPS score from 48-65 in 2 months by collaborating with manager to continuously improve Customer Support initiatives.
  • Conserved monthly overtime by 30% by streamlining workflow processes.
  • Introduced higher standards for customer service by initiating, creating and delivering training to all Customer Service Representatives.
  • Monitored employees' productivity, accuracy and adherence to defined processes by using dashboards and other reporting tools to enable proactive action on delays compromising customer care.
  • Accelerated workflow efficiency by establishing weekly team check-ins, revitalizing SOPs, and implementing corrective action protocol.

HR & Customer Service Representative (LO/COVID)

Urban Remedy
08.2018 - 01.2020
  • Expanded NPS score from 55-65 by collaborating with manager and creating reporting systems to track customer service performance.
  • Reduced department costs by $4000/annually by researching, recommending, and implementing an advanced communications program.
  • Led a project team in the development and implementation of the company's first Attendance Tracking System.
  • Boosted workplace culture by founding an inclusive, educational, and bilingual company employee communication board.
  • Coached the VP of People by contributing DEI-centered ideas for the bi-annual Voice of the Workplace survey.
  • Primary point of contact for 200+ Spanish-speaking employees to support in employee relations matters including, workplace investigations, conflict resolution, payroll and benefits administration.

Education

Bachelor of Arts - Music Education

Capilano University
Vancouver, BC
06.2016

Associate of Arts - Arts

Capilano University
Vancouver, BC
06.2014

Skills

  • HR Management Software (Paylocity, Paycom, Gusto, and Homebase)
  • Work Management Software (Monday, Asana,Trello)
  • ATS (Paylocity, Paycom, ApplicantPro, LinkedIn Recruiter)
  • Messaging Apps (Slack, Teams)
  • Background Check Processing
  • MS Office 365
  • Workforce Improvements
  • Process Improvement
  • Project Management
  • Fluent in Spanish
  • Cultural Awareness

Workplace Values

Integrity

Empowerment

Diversity, Equity, and Inclusion

Corporate Responsibility

Websites

Certification

Yoga Farm Ithaca - Online

200-HR Radiant Warrior Yoga Teacher Training

Certified, 2020

Hubspot Academy - Online

Inbound Marketing

Certified, 2020

Think HR - Online

Diversity on the Job: The Importance of Diversity and the Changing Workplace

Certificate of Achievement, 2019

Think HR - Online

A Manager's Guide to Diversity, Inclusion, and Accommodation

Certificate of Achievement, 2019

Timeline

Recruiter

Goodwill SF Bay
01.2024 - Current

HR & Recruiting Coordinator

Mental Health Association SF
09.2022 - Current

HR Consultant

Summer Solace
05.2022 - Current

Customer Experience Supervisor (Furloughed/COVID)

DSI Logistics
01.2020 - 08.2020

HR & Customer Service Representative (LO/COVID)

Urban Remedy
08.2018 - 01.2020

Bachelor of Arts - Music Education

Capilano University

Associate of Arts - Arts

Capilano University

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Valentina Oreamuno