Valentina Otero

Boca Raton,FL

Summary

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Work History

Server / Supervisor

Caribbean Grill

Coconut Creek, FL

Led front-of-house operations during busy shifts
Delivered attentive, high-quality service in fast-paced environment
Upsold menu items and beverages to increase check averages
Trained staff and ensured smooth service flow
Supervised daily operations to ensure smooth service flow and customer satisfaction.
Trained and mentored staff on menu knowledge and customer service standards.

Hostess

El Mariachi

Coral Springs, FL

Created welcoming first impressions and supported service team
Communicated effectively with kitchen staff to coordinate guest orders.
Assisted in training new host staff on customer service protocols.
Managed waiting lists efficiently to optimize seating arrangements.

Server

Flor De Mayo

Manhattan, NY

Managed multiple tables while maintaining strong guest interaction
Provided efficient, friendly service in high-volume setting
Maintained accuracy with orders and POS system
Handled cash transactions and balanced registers at end of shifts.

Skills

Guest Experience & Hospitality
High-Volume / Fast-Paced Service
Upselling Food & Beverages
POS Systems & Cash Handling

Teamwork in Lively Environments
Attention to Detail & Order Accuracy
Friendly, Professional Communication
Bilingual: English & Spanish

Additional

Flexible part-time availability (evenings & weekends)
Strong team player with positive attitude