Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valentina Romo

Tucson,AZ

Summary

Dynamic professional with experience in the hospitality and food service industry. Proven track record of providing exceptional customer service, anticipating needs, and delivering excellent results. Ability to work under pressure and handle several tasks simultaneously with a positive attitude.

Overview

10
10
years of professional experience

Work History

Server

Baja Cafe
09.2024 - 07.2025
  • Answered customers' questions, recommended items, and recorded order information.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

RESTAURANT MANAGER/SERVER SHIFT LEADER

Sauce Pizza and Wine
03.2017 - 06.2025
  • Provided exceptional customer service throughout entire meal experience from ordering until payment was received.
  • Trained new hires on proper serving etiquette, menu items, and safety procedures.
  • Always maintained cleanliness and orderliness of the dining area.
  • Demonstrated strong leadership skills by managing a team of servers in a high-volume restaurant setting.
  • Assisted customers with selecting menu items that best suited their tastes or dietary restrictions.
  • Assisted in scheduling shifts for servers based upon weekly traffic patterns.

TUTOR

Kumon Math and Reading Center
11.2015 - 12.2016
  • Explained difficult concepts, terms, and theories in easy-to-understand terminology.
  • Created a positive learning environment that was conducive to student success.
  • Demonstrated patience while teaching difficult concepts.
  • Tutored students in math, reading and writing to help them improve their grades and confidence.
  • Encouraged students to ask questions and participate in discussions.
  • Created and maintained warm and welcoming tutoring environment conducive to learning.

Education

HIGH SCHOOL DIPLOMA -

Tucson High School
Tucson, Arizona
01.2019

No Degree - Psychology

Pima Community College
Tucson, AZ
08.2035

Skills

  • Table Bussing
  • Customer Needs Assessments
  • ServSafe Certificates (Food Safety and Alcohol)
  • Hospitality Administration
  • Food Preparation and Safety
  • Relaxed Under Pressure
  • Bilingual (English and Spanish)
  • Adaptable and Flexible
  • Guest engagement
  • Upselling techniques
  • Problem-solving
  • Professional attitude

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Baja Cafe
09.2024 - 07.2025

RESTAURANT MANAGER/SERVER SHIFT LEADER

Sauce Pizza and Wine
03.2017 - 06.2025

TUTOR

Kumon Math and Reading Center
11.2015 - 12.2016

HIGH SCHOOL DIPLOMA -

Tucson High School

No Degree - Psychology

Pima Community College

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