Valentina Ruiz
Lauderdale Lakes,FL
Summary
A motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Operations Specialist
Enumerate
Fort Lauderdale, Florida
03.2024 - Current
- Collaborated with cross-functional teams to streamline billing and collections processes, enhancing overall workflow efficiency.
- Reviewed customer accounts regularly to identify discrepancies in billing or payment history, ensuring accurate financial reporting.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Checked postings and documents for correctness, accuracy, and proper coding to maintain high standards of data integrity.
- Performed calculations for amounts due, interest charges and payoff balances.
- Prepared and processed ADP payroll for customers.
- Reviewed and processed estoppels.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
Account Receivables
Phoenix Management
Fort Lauderdale, Florida
01.2022 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Received and recorded cash, checks and transfers.
- Maintained accurate records of all transactions relating to accounts receivable.
- Communicated regularly with clients regarding account status and inquiries.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate of Science - General Studies
Keiser University
Fort Lauderdale, FLSkills
- Accounts receivable management
- Billing procedures
- Account reconciliation
- Payroll administration
- Estoppel processing
- Cross-functional collaboration
- Analytical thinking
- Organization and time management
- Customer relationship
- Reliability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Operations Specialist
Enumerate
03.2024 - Current
Account Receivables
Phoenix Management
01.2022 - 02.2024
Associate of Science - General Studies
Keiser University