Valentina Tovar
Washington,DC
Summary
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Overview
2
2
years of professional experience
Work History
Au Pair
Au Pair Care
07.2023 - Current
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Transported children safely to school, activities and appointments on time.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Taught children to organize toys, wash hands, and share by leading by example.
- Helped children complete homework assignments and school projects.
Bilingual Customer Service Supervisor
Optimum - Intelcia
01.2023 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Help agents with their concerns
- Audit calls to qualify the performance of each agent
- Coached employees through day-to-day work and complex problems.
Coach Technician
Optimum - Emergia
09.2022 - 12.2022
- Provided coaching and mentoring to employees.
- Trained and mentored 25 new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Customer Service Representative
Optimum - Emergia
06.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Technician in Telemarketing - Customer Service
Sena
Medellin03.2021
High School Diploma -
Superior Normal
Envigado, Colombia11.2019
Skills
- Emotional Development
- Educational Strategies
- Cultural Immersion
- Cleaning Procedures
- Household Support
- Conversant in Spanish
Timeline
Au Pair
Au Pair Care
07.2023 - Current
Bilingual Customer Service Supervisor
Optimum - Intelcia
01.2023 - 07.2023
Coach Technician
Optimum - Emergia
09.2022 - 12.2022
Customer Service Representative
Optimum - Emergia
06.2021 - 09.2022
Technician in Telemarketing - Customer Service
Sena
High School Diploma -
Superior Normal
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