Valentina Vergara
'Ewa Beach,HI
Summary
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision-making. Maintains a positive attitude and works hard to build team relationships. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training monitoring, and morale-building techniques to maximize employee engagement and performance. Driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Loan Collection Specialist I
Central Pacific Bank
Honolulu, HI
04.2023 - Current
- Verified accuracy of all records related to repossessions and lien releases.
- Assisted in resolving discrepancies between lenders and borrowers regarding payments and loan terms.
- Investigated complaints received from borrowers regarding improper conduct during repo operations.
- Reviewed financial statements provided by debtors in order to assess their ability to pay off debts.
- Prepared and maintained repossession paperwork, including legal notices and court documents.
- Maintained accurate records of all dispute activity on customer accounts.
- Prepared documentation for arbitration cases related to fraud or other disputed items.
- Resolved disputes by issuing credits or refunds when appropriate.
- Collaborated with other departments within the company to ensure prompt resolution of disputes.
- Assisted with the preparation and submission of SBA loan applications, ensuring accuracy and compliance with all regulations.
- Analyzed transactions for potential fraud or errors.
- Conducted credit card chargeback investigations and prepared detailed reports.
- Identified root causes of disputes by analyzing data from various sources.
- Prepared draft pleadings, motions, orders, affidavits, and other documents necessary for filing under Chapter 7 or 13 of the Bankruptcy Code.
Associate Team Leader
H&r Block
'Ewa Beach, HI
11.2022 - 04.2024
- Provided guidance and support to team members on daily tasks.
- Monitored the performance of individual team members and provided feedback.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared various reports that summarize analysis results related to taxation issues.
- Answered and directed incoming calls using multi-line telephone system.
- Identified potential areas of risk associated with client's taxation activities.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Reviewed and analyzed financial statements to identify tax liabilities and potential deductions.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT12-2025
Skills
- Business Correspondence Writing
- Account Management
- Cashflow Report Generation
- Ledger Management
- Negotiation
- Accounting Systems
- Customer Research
- Call Center Background
- Team Leadership
- Project Management
- UX Design
- Microsoft Office
- Data Science
- Business Analyses
- Microsoft Excel
- Work Planning and Prioritization
- Analytical Skills
- Dispute management
Certification
- Data Science
- Project Management
- Business Analysis
- Microsoft Excel
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Retail Loan Collection Specialist I
Central Pacific Bank
04.2023 - Current
Associate Team Leader
H&r Block
11.2022 - 04.2024
Bachelor of Science - Computer Science
Western Governors University
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