Valentina Villarreal
Rosedale,MD
Summary
Dynamic leader with proven expertise in operations management and customer service excellence at Forever 21. Excelled in team development and strategic thinking, significantly enhancing customer satisfaction and operational efficiency. Skilled in multitasking and problem-solving, adept at fostering a collaborative environment and driving positive outcomes.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
24
24
years of professional experience
Work History
Store Manager
Forever 21
09.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Deb Shops
03.2001 - 12.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
No Degree - Business Management
Coastal Carolina Community College
Jacksonville, NCSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Operations management
- Leadership development
- Sales expertise
- Strategic thinker
- Operations
- Team development
Timeline
Store Manager
Forever 21
09.2014 - Current
Store Manager
Deb Shops
03.2001 - 12.2013
No Degree - Business Management
Coastal Carolina Community College
Similar Profiles
Aracely ZamoraAracely Zamora
Sales Associate at Forever 21Sales Associate at Forever 21
Edina MehmedovicEdina Mehmedovic
Sales Associate at Forever 21Sales Associate at Forever 21
Bianca EppsBianca Epps
Assistant Manager at Forever 21Assistant Manager at Forever 21