Valentine Rosario IV
Rancho Cucamonga,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Rockledge Securities
Orange, CA
06.2020 - Current
- Handled getting customers car alarms activated if alarm was purchased.
- Managed getting customers alarms installed if installation has not been completed.
- Actively listened to customer complaints/issues regarding the security system and took necessary action to address the issue.
- If customer had issues with car not starting (alarm equipped with a kill switch), I would drive to their location and get their car running.
- Occasionally would need to explain the specifics of the security system if customer did not understand from the salesman or finance manager.
Sales Associate
Cycle Gear
Fontana, CA
01.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal and promote specific merchandise.
- Handled cash transactions efficiently whether they be in person or online special orders, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns and refunds unless substituting the product with an alternative was a viable option.
- Collaborated with the team to make the stores “Tuesday Night Bike Nights” more enjoyable for the customers. Ideas would range from creating a display to promote products to organizing games and prizes for customers to participate in.
Bicycle Mechanic
Roy’s Cyclery
Upland, CA
05.2017 - 10.2019
- Collaborated with team members to maintain a clean, organized, and safe working environment.
- Serviced, maintained and repaired customer’s bicycles ensuring quality, comfort, safety and enjoyment of their bicycle.
- Assembled new bicycles upon arrival at the shop. Bikes were to be properly cleaned and tuned for display and ready for test rides at a moments notice.
- Educating customers after hearing their riding plans or style. This would give me the information I need to point them in the right direction for parts, apparel, equipment, or a whole new bicycle.
Logistics Associate
Harbor Freight Tools USA
La Puente, CA
08.2016 - 05.2017
- Assisted customers with finding products throughout the store. This would also include helping carry products out to their car if further assistance was needed.
- Assisted team with unloading pallets off the shipment truck. Once shipment truck was fully unloaded, shelves would get restocked with new product.
- Once a month the store would do inventory. This would require team to go through and scan all products in the store so managers can update systems on what we have and do not have.
Education
High School Diploma -
Edgewood High School
West Covina, CA06.2016
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
- Mechanically Inclined
Timeline
Customer Service Representative
Rockledge Securities
06.2020 - Current
Sales Associate
Cycle Gear
01.2019 - 04.2020
Bicycle Mechanic
Roy’s Cyclery
05.2017 - 10.2019
Logistics Associate
Harbor Freight Tools USA
08.2016 - 05.2017
High School Diploma -
Edgewood High School