Valentine Smith
Marion,NC
Summary
Driven professional with a proven track record in financial management and customer relations, notably at Keen Compressed Gas Co. Excelled in reducing bad debt write-offs through innovative collection strategies, demonstrating exceptional negotiation skills. Achieves beyond collection goals with a blend of analytical and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Self Employed
Mr. Smith Landscaping
03.2015 - Current
- Company Overview: Landscaping/Hardscaping Company
- Billing Customers
- Reconciling Profit/Loss
- General Bookkeeping
- Preparing Taxes
AR Collection Specialist
Keen Compressed Gas Co.
Wilmington, DE
05.2006 - 03.2015
- Extensive experience in collections calls, overseeing an average of 1,200 delinquent accounts throughout 14 branch locations.
- Cash application for both credit card and check payments
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Negotiated payment arrangements with customers when necessary.
- Collaborated with team members to meet or exceed collection goals.
- Preparing form letters and final request letters to collect payments
- Processing & Analyzing credit applications
- Creating & Processing invoices
- Administering credit checks
- Placing accounts for collection
- Resolving customer billing inquiries while maintaining good customer (internal and external) relations
- Handling high volume phone calls
- Implemented a program to get store managers more involved in retrieving company assets on delinquent accounts, decreasing bad debt write offs
Education
School of Photography -
Art Institute of Philadelphia
Philadelphia, PA09.2004
High School -
Kingsway High School
Woolwich, NJ06.2003
Skills
- Microsoft Word
- Excel
- Quickbooks
- Wave
- Microsoft office
- TIMS
- Electronic payments
- ACH processing
- Cash management
- Payment reconciliation
- Dispute resolution
- Payment negotiation
Accomplishments
Received Keen Compressed Gas Associate Award (September 2010) for: Displaying outstanding individual
effort, behavior above and beyond regular job norms, being a worthy role model for the rest of the company
and creating a significant positive impact on customers, both internal and external
Timeline
Self Employed
Mr. Smith Landscaping
03.2015 - Current
AR Collection Specialist
Keen Compressed Gas Co.
05.2006 - 03.2015
School of Photography -
Art Institute of Philadelphia
High School -
Kingsway High School
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