Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valentino Soto Jr

Fort Worth,Texas

Summary

Fetch Package

Fulltime Supervisor For 1 year (current possession) Responsible for Flow of Wearhouse, Inbound Packages, Sorting/Dispatching, Customer service/problem solver, and occasional deliverer.

UPS Part-time Supervisor

Began journey with UPS as an i-reg/unloader, after 6months I was promoted. Being a supervisor in a high paced environment requires a leader who will encourage employees and isn't afraid to help get the job done on time if not early. I've been managing and maintaining the processes of Unload/Loading packages for 1 year.

Southwest Airline

Positive and upbeat Customer Service Agent bringing 14 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. All with a strong aptitude for working with little to no supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on work products and procedures. Highly empathetic and supportive team player.

Overview

17
17
years of professional experience

Work History

Supervisor of Operations

FetchPackage
Foxworth, MS
11.2022 - Current
  • Loading/unloading
  • Sorting
  • Work Flow Management
  • Customer Service/Problem Solver
  • Dispatching/Routing
  • Delivery Driver
  • Auditor
  • I Help Out Other Warehouses In Our Region, If Needed

Part-time Supervisor

UPS
Haslet, TX
03.2021 - 02.2023
  • Unload/load packagaes
  • Maintaining package flow
  • Maintain a productive work area
  • Maintain a good/healthy work enjoinment
  • Evaluate employees

CSA

Southwest Airlines
Dallas, TX
06.2007 - 02.2020
  • Assisted passengers with questions and inquiries about flight information.
  • Informed customers about billing procedures, processed payments and provided payment option regarding to ticket sales.
  • Station Trained employees each quarter in procedures and policies in order to maximize their job performance for 5+ years.
  • Set up and activated customer Rapid Rewards accounts.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Escalated customer concerns, Flight issues and inventory requirements to supervisors.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic kiosk systems.
  • Temporary Supervisor for 2+ years
  • Union Representative for 5+ years
  • Customer Service Representative in Command Center during Irregular Operations.

Education

High School Diploma -

Mt. Eden High School
Hayward, CA
06.2004

Associate of Arts - Graphic Design/ Animation

High-Tech Institute - Arizona
Phoenix, AZ
06.2006

Skills

  • Customer service
  • Union Representative
  • Technical Support
  • Software troubleshooter
  • Technologically savvy
  • Station Trainer
  • Employee coaching
  • Safety regulator
  • Culture Committee
  • Project management
  • Effective communication
  • Customer relations
  • Conflict resolution
  • Employee management
  • Station router
  • Team player
  • Sales
  • Inbound and outbound calling
  • Part-time Supervisor
  • Unload/load packages
  • Maintain package flow in a timely matter
  • Maintain employees/staff
  • Move employees to the work
  • Situation and problem solver

Timeline

Supervisor of Operations

FetchPackage
11.2022 - Current

Part-time Supervisor

UPS
03.2021 - 02.2023

CSA

Southwest Airlines
06.2007 - 02.2020

High School Diploma -

Mt. Eden High School

Associate of Arts - Graphic Design/ Animation

High-Tech Institute - Arizona

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Valentino Soto Jr