Valentyna Romanuk
Bensalem,PA
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Home Health Aide
Prestige Home Care Agency
Philadelphia, Pennsylvania
11.2019 - 01.2026
- Assisted clients with daily living activities and personal care tasks.
- Monitored patients' health status and reported changes to healthcare professionals.
- Administered prescribed medications and managed treatment schedules.
- Provided emotional support and companionship to enhance client well-being.
- Collaborated with families to create personalized care plans for clients.
- Documented daily care activities and communicated effectively with the care team.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Provided entertainment and companionship through conversation, reading, and board games.
Office Manager
24kcbdplus Online Company
Feasterville, PA
12.2017 - 10.2019
- Managed office supplies and equipment inventory for efficient operations.
- Coordinated scheduling and meetings for staff and management.
- Assisted in maintaining office filing systems for easy access to documents.
- Handled incoming calls and emails, directing inquiries as needed.
- Organized office events to promote team collaboration and morale.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office budget to handle inventory, postage and vendor services.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Customer Service Representative
Fine Jewelry USA
Feasterville, Pennsylvania
12.2016 - 11.2017
- Assisted customers in selecting fine jewelry pieces based on preferences.
- Responded to customer inquiries via phone, email, and in-person interactions.
- Processed orders and managed transactions efficiently at the point of sale.
- Provided product information and educated customers about jewelry care and maintenance.
- Collaborated with team members to create an inviting store atmosphere.
- Resolved customer complaints by identifying issues and providing solutions promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Strengthened customer retention by offering discount options.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported sales team members to drive growth and development.
Education
Bachelor of Science - English Languag, Literature, Science
Uman State Pedagogical University
Uman , Ukraine 09.2002 - 05.2008
Skills
- Personal care
- Health monitoring
- Medication administration
- Care plan development
- Documentation management
- Inventory management
- Customer relations
- Team collaboration
- Problem solving
- Time management
Languages
English
Professional
Ukrainian
Professional
Russian
Professional
Timeline
Home Health Aide
Prestige Home Care Agency
11.2019 - 01.2026
Office Manager
24kcbdplus Online Company
12.2017 - 10.2019
Customer Service Representative
Fine Jewelry USA
12.2016 - 11.2017
Bachelor of Science - English Languag, Literature, Science
Uman State Pedagogical University
09.2002 - 05.2008