Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeree Rodriguez

Miami,FL

Summary

Proven to enhance customer satisfaction and loyalty at Publix, I leveraged my bilingual abilities and proficiency to resolve complex inquiries, leading to a noticeable improvement in service efficiency. Demonstrating reliability and exceptional teamwork, I significantly contributed to a positive shopping environment, mastering roles across customer service, cashiering, and bakery assistance. Motivated individual, growth-minded, coachable, and quick learner.

Overview

4
4
years of professional experience

Work History

Customer Service Clerk

Publix
Miami, FL
05.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
  • Counted money in drawers at the beginning and end of each shift.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Provided support to fellow cashiers by stepping in during breaks, or assisting with complex transactions as needed.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.

Cashier

Publix
Miami, FL
08.2021 - 05.2024
  • Greeted customers entering the store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked a flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds, and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with the shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Bakery Assistant

Publix
Miami, FL
09.2022 - 01.2023
  • Maintained a clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at the end of each shift.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and visually appealing displays of finished products.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
  • Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
  • Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
  • Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.

Education

Bachelor of Science - Biochemistry

Florida International University
Miami, FL
05.2028

High School Diploma -

Saint Brendan High School
Miami, FL
05.2024

Skills

  • Customer service excellence
  • Prioritization
  • Positive and professional
  • Critical Thinking
  • Customer Education
  • Quality Assurance
  • BLS Provider

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Clerk

Publix
05.2024 - Current

Bakery Assistant

Publix
09.2022 - 01.2023

Cashier

Publix
08.2021 - 05.2024

Bachelor of Science - Biochemistry

Florida International University

High School Diploma -

Saint Brendan High School

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