Valeree Rodriguez
Kingsville
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at St David’s CareNow Urgent Care. Skilled in HIPAA compliance and insurance verification, with a strong foundation in customer service and team collaboration. Fluent in Spanish, adept at fostering trust and efficiency in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
CHRISTUS Spohn Hospital Kleberg
78363
03.2025 - Current
- Welcomed patients and verified insurance information at registration desk.
- Scheduled appointments and coordinated patient flow for efficient service delivery.
- Educated patients on hospital services, procedures, and financial policies.
Patient Service Representative
St David’s CareNow Urgent Care
08.2023 - 09.2024
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Cashier
Gatti Town
11.2022 - 08.2024
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained a clean and organized workspace, contributing to a positive customer experience.
- Balanced cash drawer consistently at the end of each shift, ensuring accuracy in daily financial reports.
- Engaged customers to help create superior food and beverage experience.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Gourdough's
05.2022 - 10.2022
- Informed customers about daily specials and menu options, allowing them to make informed decisions about entrees, and desserts.
- Prepared menu items to the customers enjoyment fast and correct.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Built relationships with customers to encourage repeat business.
Restaurant Hostess
Salt Lick BBQ
04.2021 - 03.2022
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Willam B Travis High School
Austin, TXSkills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Team Collaboration
- Fluent in Spanish
References
St David’s Urgent Care - Kenneth Davis - 512-861-8060
Gatti town - Roni Munoz - 512-301-7777
Timeline
Patient Access Representative
CHRISTUS Spohn Hospital Kleberg
03.2025 - Current
Patient Service Representative
St David’s CareNow Urgent Care
08.2023 - 09.2024
Cashier
Gatti Town
11.2022 - 08.2024
Cashier
Gourdough's
05.2022 - 10.2022
Restaurant Hostess
Salt Lick BBQ
04.2021 - 03.2022
Willam B Travis High School