Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Alcaraz

El Paso

Summary

Dynamic Auto Claims Adjuster with a proven track record at Fred Loya Insurance, excelling in claims investigation and customer service. Adept at building relationships and training teams, I consistently deliver accurate reports and resolve conflicts effectively. My attention to detail and critical thinking skills drive successful outcomes in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Auto Claims Adjuster

Fred Loya Insurance
El Paso
09.2024 - 04.2025
  • Analyzed policy language to ensure compliance with state regulations and company policies.
  • Managed multiple cases simultaneously while meeting established deadlines.
  • Prepared detailed reports summarizing all aspects of the claims process.
  • Processed payments according to terms outlined in policy contracts.
  • Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
  • Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
  • Determined liability based on facts gathered from investigations.
  • Established relationships with attorneys, medical providers and other service providers who assist in the resolution of claims.
  • Maintained up-to-date knowledge of relevant legal statutes governing automobile insurance claims.
  • Assessed damages to vehicles and property resulting from a variety of incidents.
  • Reviewed previous claims for possible fraud or misrepresentation of facts.
  • Utilized resources and prior experience in industry to determine if claims should be approved for payment or denied.
  • Trained new claims adjusters on company policies, procedures, and best practices in claims handling.
  • Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
  • Utilized claims software and databases for tracking and managing active claims.
  • Determined cause and extent of damages by investigating claims with underwriters and insurance agents in field.
  • Identified and pursued subrogation opportunities to recover claim costs.
  • Reviewed and interpreted police reports and witness statements to establish facts of claims.
  • Participated in claims review meetings, presenting cases and justifying decisions.
  • Provided exceptional customer service, addressing concerns and questions promptly.
  • Coordinated with body shops and repair professionals to validate repair costs and methods.
  • Presented claims to insurance companies.
  • Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.

Lead Server /Management Trainee

Oasis Lanes Bowling
El Paso
03.2022 - 04.2023
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Managed staff of 6 servers, delegating tasks and ensuring timely completion.
  • Resolved conflicts between employees quickly and fairly.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Performed cashier duties such as taking payments from customers and making change accurately.
  • Processed guest checks using POS system accurately.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
  • Organized weekly team building activities designed to foster collaboration among servers.
  • Worked with management to coordinate special functions and events.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
  • Trained new employees to perform duties.

Hostess /Restaurant Cashier

Grand China Buffet
El Paso
08.2019 - 05.2020
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Assisted servers in bussing tables when needed during busy periods.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
  • Provided excellent customer service by addressing customer needs promptly.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Handled cash payments and reconciled daily transactions accurately.
  • Greeted guests upon arrival and escorted them to their tables.
  • Answered phones promptly to record and confirm reservations.

Education

High School Diploma -

J.M Hanks High School
El Paso, TX
05-2020

Skills

  • Claims investigation
  • Report writing
  • Fraud detection
  • Customer service
  • Relationship building
  • Claims software
  • Time management
  • Team training
  • Teamwork
  • Communication skills
  • Multitasking
  • Problem-solving abilities
  • Management skills
  • Adaptability and flexibility
  • Attention to detail
  • Organizational skills
  • Critical thinking
  • Reliability
  • Professionalism
  • Computer proficiency
  • Customer service expertise
  • Conflict resolution

Languages

Spanish
Native/ Bilingual
French
Limited

Timeline

Auto Claims Adjuster

Fred Loya Insurance
09.2024 - 04.2025

Lead Server /Management Trainee

Oasis Lanes Bowling
03.2022 - 04.2023

Hostess /Restaurant Cashier

Grand China Buffet
08.2019 - 05.2020

High School Diploma -

J.M Hanks High School
Valeria Alcaraz