Valeria Andrade
Santa Ana,CA
Summary
Seeking a position where I can utilize my skills, knowledge and training. I have excellent customer service skills and can work well with others as well as independently.
Overview
4
4
years of professional experience
Work History
Barista
Dunkin Donuts
Tustin, CA
10.2021 - Current
- Managed cash register operations, accurately processing transactions and handling cash.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Managed incoming calls, emails and faxes per day from customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Education
High School Diploma -
Valley High School
Santa Ana, CA06.2021
Medical Assistant
Concorde Career College
Garden Grove, CASkills
- Friendly, positive attitude
- Problem-solving & Critical Thinking
- Dependable and responsible
- Measuring blood pressure, pulse, temperature, and respiration rate
- Administering injections under supervision
Timeline
Barista
Dunkin Donuts
10.2021 - Current
High School Diploma -
Valley High School
Medical Assistant
Concorde Career College