Valeria Barrera Valdez
Perris,CA
Summary
Driven by passion for continual growth in customer service skills and collaboration. Bring hands on experience and familiarization for use of software such as Microsoft Office Suite, Teams, Zoom, and fast learner with internal programs. Eager to leverage innovative thinking, detail-oriented execution, and commitment to learn and practice acquired skills accordingly.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Merit Aluminum
06.2025 - 04.2026
- Maintaining customer communication by scheduling weekly meetings to provide ETAs, attention to priorities, orders pending.
- Knowing the metal extrusion process to know lead times based off anodize, paint, or raw finish material. Considering fabrication processes, billet type, and tolerances.
- Providing quotes for customers for new Dies/profiles, once approved, sending schematics to draftsmen.
- Use of internal program, Epics, to follow order progress to update customer inquiries daily.
- Order processing, invoicing, quoting, issuing credits for scrapped material in a timely manner.
Direct Bill Associate
Hub International
07.2024 - 06.2025
- Ensuring accurate billing by verifying details such as quantities, services, and pricings.
- Reconciling commission statements to outstanding balance tasks to meet month end production.
- Resolving discrepancies that may arise while adhering to company policies and standards.
- Maintaining customer accounts utilizing specific billing systems (e.g. excel, ImageRight for document upload, outlook, OneNote, Epic Internal program)
- Working independently, effectively, staying on task, being reliable, and being able to multitask and prioritize.
Dispatch Agent - Account Manager
Sterling Transportation
05.2023 - 05.2024
- Reviewing customs paperwork for containers arriving at our storage warehouse.
- Sending out arrival notices to customers for pick up from our dock, matching paperwork to the driver, making copies to confirm freight departed in full.
- Scanning documents and uploading for filing and completion.
- Scheduling shipments recoveries from branches based in Texas, maintaining constant communication of ETA and delays, providing sufficient paperwork to dispatch.
- Creating quotes for trucking services while meeting the company's margin rate expectation.
Customer Service Representative
Interport Logistics
02.2023 - 05.2023
- Maintain customer communication, responding efficiently with any inquiries or updates pertaining to shipment ETAs.
- Order processing using excel, keeping track of inventory, assigning locations placements for freight in the warehouse.
- Managing accounts from start to finish; order processing, picking and packing, ensuring Bill of Lading are signed properly and scanned into system.
- Printing Labels (UPS, FedEx Ground and Express), ensuring shipments depart in a timely manner, update customers of any delays if any.
- Implementing a new system for warehouse inventory control.
Customer Service Representative/Dispatcher
Lineage Logistics
10.2018 - 09.2022
- Order processing, processed inventory reports for customers to track product availability, handled customer inquiries and special order requests.
- Invoicing for additional loading and preparation services of outbound freight.
- Check in drivers based on PO numbers presented, organize loading documents for dock team to reference while ensuring office has necessary driver identification.
- Update live report of scheduled carriers expected to pick up for operations team visibility.
- Ensure Bill of Ladings are signed correctly with noted loading services provided for customer service to process and bill.
- Worked hand in hand with inventory team to Tackle inventory discrepancies and misplacements.
- Served as the first point of contact to resolve customer issues and status of their shipments.
- Scan, file, and organized finished documents in organized and comprehensive way
- Created locations in internal program for inbound freight, creating labels, and production codes if needed for customer accounts.
- Scheduled shipments in an accordingly manner to avoid overlap and delays upon carrier arrival.
- Effectively communicated with Logistics Carriers and Freight Forwarder
- Practice safety procedures by ensuring all live loading trucks are sealed via airline to avoid accidents.
Education
No Degree - Supply Chain Management
California State University of Long Beach
AA - Business Administration
East Los Angeles College
Skills
- Fast paced environment
- Problem Solving
- Professional Telephone etiquette
- Research and Data Analysis
- Taking Initiative
- Adaptability
- Prioritizing tasks
- Software knowledge
- Collaboration
- Attention to detail
- Productivity and Organization
- Time Management
Languages
Spanish
Timeline
Customer Service Representative
Merit Aluminum
06.2025 - 04.2026
Direct Bill Associate
Hub International
07.2024 - 06.2025
Dispatch Agent - Account Manager
Sterling Transportation
05.2023 - 05.2024
Customer Service Representative
Interport Logistics
02.2023 - 05.2023
Customer Service Representative/Dispatcher
Lineage Logistics
10.2018 - 09.2022
AA - Business Administration
East Los Angeles College
No Degree - Supply Chain Management
California State University of Long Beach