Valeria Beltran
Midland,TX
Summary
Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting.
Overview
10
10
years of professional experience
Work History
Student Accounts Specialist
University of the Permian Basin
Odessa, TX
07.2025 - Current
- Managed student account inquiries and resolved discrepancies to ensure accurate billing.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Analyzed financial data to identify trends and support budgetary decisions.
- Collaborated with cross-functional teams to enhance student services and communication strategies.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
Teacher
BRIGHT HORIZONS
Midland, TX
08.2022 - Current
- Creates developmentally appropriate activities and lesson plans.
- Documents the child's highlights daily and communicates with Parents daily to share the child's experiences.
- Follows policies and engaging routines to ensure child's well-being.
- Maintained records of individual student progress and provided feedback to parents on a regular basis.
- Oversaw classroom operations including budgeting supplies and equipment maintenance schedules.
- Followed licensing guidelines and company standards to optimize daily care of children.
Patient Advocate
CareXM
Atlanta, GA
04.2019 - 10.2020
- Facilitated communication between patients and healthcare providers to ensure positive outcomes.
- Paged providers for consults, symptoms, and life threatening situations for multiple hospitals and medical facilities.
- Ensured compliance with HIPAA regulations when handling sensitive information related to patient records.
- Demonstrated strong organizational skills, including maintaining accurate records, scheduling appointments, and managing client files.
- Registered patients by obtaining necessary and accurate financial and demographic information.
Manager of Operations
QComponents
El Paso, TX
11.2016 - 01.2019
- Managed daily operations of the organization, including directing personnel, budgeting, planning, organizing and scheduling activities.
- Tracked company inventories and ordered new products to replenish equipment levels.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
Education
High School -
Montwood High School
TX01-2011
Skills
- Problem solving
- Organized and detail oriented file management
- Customer service
- Dependable and responsible
- Critical thinking
- Flexible and adaptable
LANGUAGES
Spanish
Bilingual
Timeline
Student Accounts Specialist
University of the Permian Basin
07.2025 - Current
Teacher
BRIGHT HORIZONS
08.2022 - Current
Patient Advocate
CareXM
04.2019 - 10.2020
Manager of Operations
QComponents
11.2016 - 01.2019
High School -
Montwood High School