Valeria Betancur Gaviria
Revere,Massachusetts
Summary
Dynamic hospitality professional with extensive experience at the Harvard Club of Boston, excelling in customer service and beverage preparation. Proven ability to enhance guest satisfaction through effective table management and relationship building. Skilled in POS systems and training new staff, contributing to a positive team environment and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Harvard Club of Boston
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
Barista
Valsos Cafe and Bar
04.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Packaged bagels, muffins and other food items for customer purchase.
Server
Waterstone at the Circle
03.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Bachelor -
I.E.R Pbro Antonio Jose Cadavid CH
Colombia 11.2019
Skills
- Customer service
- Point of sale
- Inventory management
- Beverage preparation
- Table management
- Team collaboration
- Order accuracy
- Product knowledge
- Training new staff
- Cleaning protocols
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Menu memorization
- Food running
- Relationship management
- Allergy awareness
- Order management
Certification
- State Driver's License
- TIPS On-Premise Alcohol Server Training.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Harvard Club of Boston
12.2024 - Current
Barista
Valsos Cafe and Bar
04.2023 - Current
Server
Waterstone at the Circle
03.2023 - 12.2024
Bachelor -
I.E.R Pbro Antonio Jose Cadavid CH
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