Susie Nicolas
Revere,Massachusetts
Summary
Dynamic and results-oriented professional with a proven track record in customer service and cash handling, honed at Dryft and Revere City Hall. Excelled in greeting and seating clients, enhancing dining experiences, and streamlining data entry processes. Demonstrated exceptional communication and problem-solving skills, serving as a mentor and role model at Revere Summer Bridge.
Overview
3
3
years of professional experience
Work History
Hostess
Dryft
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Delivered pick-up and curbside orders to guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Provided patrons with estimated waiting times during peak service hours.
Mentor
Revere Summer Bridge
07.2023 - 08.2024
- Served as a teaching assistant.
- Supervised groups of 9th graders on field trips
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Created lesson plans.
Engineering Intern
Revere City Hall
07.2021 - 08.2022
- Operated office equipment to scan and copy documents.
- Sorted and organized files.
- Added and updated records with current materials.
- Identified and resolved filing discrepancies.
Education
Revere High School
Revere, MA06-2025
Skills
- Customer Service
- Cash Handling
- Cash register systems
- Telephone reception
- Communication
- Data Entry
- Greeting and Seating Clients
- Teamwork and Cooperation
- Problem Solving
Languages
English
Native or Bilingual
Haitian Creole
Professional Working
French
Limited Working
Spanish
Limited Working
Timeline
Hostess
Dryft
03.2024 - Current
Mentor
Revere Summer Bridge
07.2023 - 08.2024
Engineering Intern
Revere City Hall
07.2021 - 08.2022
Revere High School
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