Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Valeria Calzadillas

Vail,CO

Summary

Dynamic Medical Assistant with proven expertise in HIPAA compliance and exceptional customer service, honed at Colorado Mountain Medical. Skilled in phlebotomy and laboratory specimen collection, I significantly enhanced patient care and efficiency. My background also includes impactful roles in hospitality, where I mastered multitasking and personalized service, contributing to improved guest satisfaction and operational workflow.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Assistant

Colorado Mountain Medical
10.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Hostess

Chasing Rabbits
03.2023 - 09.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone and Open Table Software, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Server

The Corner
08.2021 - 02.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Server

Sushi Zanmai
06.2019 - 09.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Science - Psychology

University of Colorado At Boulder
Boulder, CO
05-2026

High School Diploma -

Vail Mountain School
Vail, CO
05-2018

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital signs monitoring
  • Medical terminology
  • Phlebotomy
  • Procedure assistance
  • CPR
  • Laboratory specimen collection

Certification

  • Basic Life Support (BLS) - American Heart Association.
  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
  • Cardiopulmonary Resuscitation (CPR) - American Heart Association.
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Assistant

Colorado Mountain Medical
10.2023 - Current

Hostess

Chasing Rabbits
03.2023 - 09.2023

Server

The Corner
08.2021 - 02.2022

Server

Sushi Zanmai
06.2019 - 09.2021

Bachelor of Science - Psychology

University of Colorado At Boulder

High School Diploma -

Vail Mountain School

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Valeria Calzadillas