Valeria Camacho
Tampa,FL
Summary
Results-driven manager and assistant with a track record in sales and customer support. Proficient in ensuring exceptional client experiences, and efficient operations. Maintains impeccable personal presentation and a well-presented client-facing appearance. Skilled in dynamic sales, effective communication, and organizational skills. Successfully manages daily operations while resolving client inquiries, contributing to enhanced customer satisfaction and operational efficiency. Strong emotional intelligence and strategic planning. Professional, noticeable work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Manager, Sales and Customer Support
Peru Fresh Inc
Sebring, Florida
09.2024 - 01.2026
- Managed daily operations of sales and customer support teams.
- Coordinated communication between customers and sales representatives.
- Resolved customer inquiries and complaints promptly and effectively.
- Collaborated with marketing to synchronize promotions with sales efforts.
- Recruited, hired and trained new personnel as necessary in order to meet changing demands of the business.
- Directed and coordinated products, services and sales activities.
- Coordinated scheduling for team projects and events to optimize resource allocation.
Front Desk Manager
Warehouse Home & Garden
Bogota, Colombia
02.2021 - 06.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered exceptional service to every customer through active engagement and effective listening.
- Managed daily front desk operations and customer service interactions.
- Maintained accurate records of transactions and customer interactions.
Sales Associate
Agrocampo SAS
Bogota, Colombia
06.2019 - 07.2020
- Processed customer transactions using point-of-sale systems efficiently.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collaborated with team members to restock shelves and manage inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
Education
Bachelor's Degree - International Relations
Pontificia Universidad Javeriana
Bogota06-2018
High School Diploma -
Gimnasio Fontana
Bogota06-2016
Skills
- Customer relationship management and support
- Sales
- Appointment scheduling and calendar management
- Team coordination
- Maintain discretion and brand image
- Maintain workspace cleanliness and aesthetic standards
- Greet clients warmly and professionally, ensuring a positive first impression
- Phone and email etiquette
- Client experience and hospitality
- Manage client bookings, inquiries, and front-of-house operations, confirmations and follow ups
- Effective communication
- Active listening
- Verbal and written communication
- Salesforce management
- Strategic planning
- Emotional intelligence and empathy
- Ethics and professionalism
- Ethical conduct and professionalism
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Manager, Sales and Customer Support
Peru Fresh Inc
09.2024 - 01.2026
Front Desk Manager
Warehouse Home & Garden
02.2021 - 06.2024
Sales Associate
Agrocampo SAS
06.2019 - 07.2020
Bachelor's Degree - International Relations
Pontificia Universidad Javeriana
High School Diploma -
Gimnasio Fontana