Valeria Cardenas Arango
Canaan,CT
Summary
Accomplished Manager with a proven track record at Homegrown Cafe LLC, enhancing customer satisfaction and increasing revenue through strategic planning and budget oversight. Expert in staff development and customer relations, demonstrating exceptional leadership and communication skills. Achieved significant improvements in operational efficiency and team performance without exceeding budget constraints.
Overview
5
5
years of professional experience
Work History
Manager in Charge
Homegrown Cafe LLC
01.2023 - Current
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Managed risk effectively by establishing robust policies and procedures that mitigated potential issues before they escalated into larger problems affecting the business operations or reputation among clients.
- Ensured timely project completion by developing detailed schedules and managing resources effectively throughout the process.
- Increased revenue by identifying new market opportunities and implementing targeted marketing strategies.
Elderly Caretaker
Private Home
08.2021 - 09.2023
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
- Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
- Promoted mental stimulation through engaging conversations, recreational activities, and memory exercises tailored to each individual''s interests.
Server
Stateline Pizza
03.2020 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Picantes
09.2019 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Business - Management And Administration
Northwestern Connecticut Community College
Winsted, CT05.2022
Skills
- Customer Relations
- Staff Development
- Compliance Monitoring
- Motivation Techniques
- Strategic Planning
- Reporting management
- Budget Oversight
- Human Resources Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager in Charge
Homegrown Cafe LLC
01.2023 - Current
Elderly Caretaker
Private Home
08.2021 - 09.2023
Server
Stateline Pizza
03.2020 - 03.2023
Server
Picantes
09.2019 - 02.2020
Business - Management And Administration
Northwestern Connecticut Community College