Valeria Cardozo
Lake Mary
Summary
Develop myself in a good work environment, expanding knowledge to grow personally and professionally.
I consider myself a very hard-working, energetic, organized, responsible and punctual person. Good working individually or in a team (depending on the work system). Due my experience working in restaurants i have the ability to work in busy places under pressure. I like to learn new things to be able to grow as a person and as a professional.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Pal Campo Restaurant
Lake Mary
10.2024 - Current
- Managed daily restaurant operations and ensured smooth service flow.
- Developed and implemented effective inventory management practices.
- Resolved customer complaints to enhance dining experience and satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Waitress
Pal Campo Restaurant
Lake Mary
09.2023 - 10.2024
- Delivered exceptional customer service in high-pressure dining environment, contributing to positive guest experiences.
- Served food and beverages promptly, ensuring timely satisfaction for guests.
- Took and processed orders accurately using restaurant POS system.
- Resolved customer complaints and concerns swiftly, fostering a welcoming atmosphere.
- Collaborated with team members to ensure smooth service operations.
- Maintained cleanliness of dining area and tables throughout shifts.
Waitress
Norman's American Bar & Grill
North Miami Beach
02.2021 - 02.2022
- Processed customer orders efficiently using tablet technology in a fast-paced environment.
- Delivered exceptional customer service while managing food and drink orders accurately.
- Maintained cleanliness and organization of dining areas throughout shifts to enhance guest experience.
Waitress
Café Prima Pasta
North Miami Beach
03.2019 - 01.2021
- Same performance as previous job, this time working with hostess and busser.
- Write orders on paper and transfer to the computer.
Cook and waitress
01.2010 - 05.2019
- I started working as a cook's assistant in 2010, then I started as a cook in 1 restaurant and two hotels.
- In 2014 I change to work as a waitress in 2 different places in Uruguay (Che Montevideo Restaurant/ Panini's Restaurant) and 1 restaurant in Brazil until 2018.
Waitress
Patagonia Steak House & Bar
West Palm Beach
06.2018 - 02.2019
- Welcome customers and place them at the table.
- Deliver and explain menu options to guests, offer suggestions and take orders for food and beverages.
- Check guests to verify satisfaction with meals and suggest additional items to increase restaurant sales.
- Clean the table, offer desserts or coffee to customers.
- Verify that the client's account is correct, deliver and collect payment.
- Clean and organize the restaurant for the next shift.
- Make a cash out report and deliver it to the manager in charge of the shift.
Education
2 years course - Professional Cook
Argentine Gastronomic Institute
Montevideo, Uruguay12-2013
Skills
- Inventory management
- Customer service
- Scheduling
- Staff training
- Restaurant operations
- Problem solving
- Attention to detail
Personal Information
Date of Birth: 07/04/91
Languages
- English
- Portuguese
- Spanish, Native
- English, Professional
- Portuguese, Limited
Job Goals
Develop myself in a good work environment, expanding knowledge to grow personally and professionally.
Timeline
Restaurant Manager
Pal Campo Restaurant
10.2024 - Current
Waitress
Pal Campo Restaurant
09.2023 - 10.2024
Waitress
Norman's American Bar & Grill
02.2021 - 02.2022
Waitress
Café Prima Pasta
03.2019 - 01.2021
Waitress
Patagonia Steak House & Bar
06.2018 - 02.2019
Cook and waitress
01.2010 - 05.2019
2 years course - Professional Cook
Argentine Gastronomic Institute