Valeria Cepeda
Orlando,FL
Summary
Bilingual marketing analyst with 4+ years of experience in office management. Team player eager to bring ideas to the table and learn from my team members. Extensive knowledge in time management, efficiency and organizational skills. Looking to expand my marketing and administrative knowledge and skillset in a challenging role.
Overview
7
7
years of professional experience
Work History
Admissions Representative
Mech Tech Institute
03.2023 - Current
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to 85%.
Customer Service Representative
Sephora
10.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Boosted social media traffic by 10% monthly, through the analysis of new product trends.
Office Manager
UBG
11.2020 - 08.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Marketing Coordinator
IMCE
02.2017 - 08.2022
- Planned and executed internal and external marketing events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Education
Bachelor of Science - Marketing And Business Management
UTA
Ecuador03.2020
Skills
- Customer Service
- Service quality administration
- Computer Skills
- Problem-Solving
- Documentation and Recordkeeping
- Team Leadership
- Inbound and Outbound Calls
- Data Verification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Admissions Representative
Mech Tech Institute
03.2023 - Current
Customer Service Representative
Sephora
10.2022 - 02.2023
Office Manager
UBG
11.2020 - 08.2022
Marketing Coordinator
IMCE
02.2017 - 08.2022
Bachelor of Science - Marketing And Business Management
UTA
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