Valeria Chong
Odessa,TX
Summary
Dynamic operations leader with a proven track record at Whataburger, specializing in efficiency optimization and team development. Successfully implemented process improvements that reduced wait times and enhanced customer satisfaction. Skilled in data-driven decision making and fostering a collaborative work environment, driving employee engagement and operational excellence.
Overview
11
11
years of professional experience
Work History
Operating Partner
Whatabuger
Odessa, TX
07.2022 - 07.2026
- Oversaw daily operations to ensure efficiency and adherence to quality standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented process improvements that enhanced workflow and reduced wait times.
- Managed inventory levels, ensuring optimal stock availability for peak service periods.
- Collaborated with management to develop strategies for increasing customer satisfaction scores.
- Monitored employee performance, providing feedback to foster development and accountability.
- Analyzed sales data to identify trends and adjust staffing needs accordingly.
- Reviewed internal workflows regularly to identify bottlenecks for proactive improvements leading to increased productivity.
- Recruited and hired qualified candidates to fill vacancies.
Manager
Whataburger
Odessa, TX
07.2015 - 07.2022
- Led daily operations to ensure high-quality customer service and efficient workflow.
- Implemented staff training programs to enhance team performance and operational efficiency.
- Developed scheduling strategies to optimize labor costs while meeting customer demand.
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
- Fostered a positive work environment through effective communication and team-building activities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
High School Diploma -
Centro De Estudios Tecnológicos De Ciudad Juárez
Ciudad Juarez, ChihuahuaSkills
Operational excellence
Data-driven decision making
Efficiency optimization
Training and coaching
Recruitment and hiring
Operations management
Strategic planning
Teamwork and collaboration
Customer service
Multitasking Abilities
Problem resolution
Decision-making
Team building
Scheduling and coordinating
Training and development
Languages
English
Spanish
Timeline
Operating Partner
Whatabuger
07.2022 - 07.2026
Manager
Whataburger
07.2015 - 07.2022
High School Diploma -
Centro De Estudios Tecnológicos De Ciudad Juárez