Valeria Cossio
El Centro,CA
Summary
Dynamic professional with a proven track record at US Bank NA, adept in strategic growth management and demonstrating integrity. Excelled in fostering client relationships, enhancing customer retention, and employing analysis & evaluation for continuous improvement. Skilled in creating engaging learning experiences and driving sales strategy, consistently achieving high customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant
US Bank NA
El Centro, CA
11.2023 - Current
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Retail Sales Associate Cashier
Burlington
El Centro, CA
06.2021 - 05.2024
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Promoted loyalty programs to increase customer retention.
- Greeted customers and provided excellent customer service.
Extended Day Academic Tutor
SPARKS
Calexico, CA
11.2022 - 11.2023
- Created a positive learning environment by setting clear expectations for behavior and performance.
- Supervised after-school activities including arts and crafts, sports, music.
- Created engaging learning materials and exercises to facilitate understanding and retention.
- Attended training sessions, enhancing tutoring practices and techniques.
Education
Bachelor of Science - Business Administration
San Diego State University
San Diego, CA06-2025
Associate of Science - Business Administration
Imperial Valley College
Imperial, CA06-2022
Skills
- Analysis & evaluation
- Sales strategy
- Integrity and honesty
- Strategic growth management
- Bilingual
Certification
- Nationwide Mortgage Licensing System
Timeline
Client Relationship Consultant
US Bank NA
11.2023 - Current
Extended Day Academic Tutor
SPARKS
11.2022 - 11.2023
Retail Sales Associate Cashier
Burlington
06.2021 - 05.2024
Bachelor of Science - Business Administration
San Diego State University
Associate of Science - Business Administration
Imperial Valley College
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