Debra Gosney
Vancouver,WA
Summary
Detail-oriented professional with 23 years of experience in customer service, skilled in data management, process improvement, and administrative support. Skilled at analyzing information, implementing solutions, and ensuring accuracy in fast-paced environments. Strong organizational, problem-solving, and decision-making abilities, with a proven track record of driving results and improving workflows.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant
U.S. Bank
12.2022 - Current
- Managed high-volume financial transactions, including payments, deposits and withdrawals.
- Prepared, reviewed, and processed documentation to ensure accuracy and compliance.
- Oversaw purchasing of office materials and ensured cost-effective inventory control.
- Demonstrated success in meeting and surpassing monthly quotas.
- Ensured compliance with all applicable laws, regulations, and company policies.
- Maintain strict privacy and confidentiality practices at all times.
- Fostered and sustained productive client relationships to support business growth.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Assisted in training of new employees, providing guidance and mentoring.
Bartender
Dixie Tavern/Dukes Bar and Grill
03.2009 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- De-escalated challenging situations and facilitated constructive outcomes.
- Contributed to a positive work environment through effective teamwork and communication.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion and customer service best practices.
Sales Associate
Fred Meyer Fine Jewelers
09.2020 - 11.2022
- President’s Club 2021, #53 in sales out of 2200 associates.
- Consistently achieved or exceeded monthly performance targets.
- Specialized in luxury jewelry sales with a focus on client satisfaction and product knowledge.
- Managed shipping, receiving, and inventory control for luxury and high-value products
- Coordinated and maintained accurate records and documentation.
- Established rapport with clients and maintained ongoing relationships to ensure loyalty.
Education
High School Or Equivalent - Project Management
Clark College
Vancouver, WASkills
- Strategic planning
- Attention to detail
- Team leadership & development
- MS office
- Issue resolution
- Project leadership
- Time management
- Work Planning and Prioritization
- Analysis & evaluation
- Performance tracking
Certification
- Certified Notary Public
- Driver's License
Timeline
Client Relationship Consultant
U.S. Bank
12.2022 - Current
Sales Associate
Fred Meyer Fine Jewelers
09.2020 - 11.2022
Bartender
Dixie Tavern/Dukes Bar and Grill
03.2009 - 06.2023
High School Or Equivalent - Project Management
Clark College
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