MARIA AVIÑA
San Antonio
Summary
Proven adaptability to diverse work environments, fostering collaboration and teamwork. Skilled in conflict resolution, effectively deescalating challenging customer interactions. Consistently exceeded performance expectations across various roles. Committed to continuous learning and skill development as required.
Overview
4
4
years of professional experience
Work History
Medical Records Clerk
Carabin Shaw
11.2024 - 03.2025
- Initiated role as receptionist, managing incoming calls and directing to appropriate departments.
- Promoted to medical records clerk, responsible for requesting and uploading relevant case records.
- Conducted follow-up calls with various providers to obtain accurate and timely records.
Customer Service Representative
Fred Loya
10.2022 - 09.2024
- Handled all incoming and outgoing phone calls efficiently to maintain seamless communication.
- Assisted customers with endorsements, payment processing, and resolving inquiries promptly.
- Executed daily deposits, ensuring accurate and timely bank transactions.
Floor Manager
Papa Jim’s Botanica
01.2021 - 09.2022
- Opened and closed store daily while ensuring cleanliness every morning. Stocked shelves as needed and created product signage for visibility. Assisted customers in locating suitable products based on needs. Trained new employees on cash register operations and product knowledge.
Education
High School Diploma - undefined
San Antonio Leadership Academy
San Antonio, TX10.2020
Skills
- Medical records management
- Adaptability and flexibility
- Leadership and mentoring
- Public speaking
- Spanish language proficiency
- Team collaboration
- Organizational skills
- Customer service excellence
Timeline
Medical Records Clerk
Carabin Shaw
11.2024 - 03.2025
Customer Service Representative
Fred Loya
10.2022 - 09.2024
Floor Manager
Papa Jim’s Botanica
01.2021 - 09.2022
High School Diploma - undefined
San Antonio Leadership Academy
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