Valeria Diaz Morales
Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience in customer service at IHOP. Proven ability to enhance guest satisfaction through effective communication and multitasking. Recognized for improving order processing efficiency and maintaining a clean, safe workspace at Amazon. Committed to team collaboration and delivering exceptional dining experiences.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in Desired Position role.
Overview
1
1
year of professional experience
Work History
Host
Casa Desayuno
1741 E Charleston Blvd Las Vegas, NV 89104 United
04.2025 - Current
- Provided patrons with estimated waiting times during peak service hours.
- Advised customers about special offerings and menu items to help drive sales.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Host
Master Kim’s Kbq
7036 S Durango Dr Unit 100 Las Vegas, NV 89113 Uni
02.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Warehouse Worker
Amazon
4410 Nexus Way Las Vegas, NV 89115 United States
10.2024 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Server
IHOP
4860 Boulder Hwy Las Vegas, NV 89121 United State
12.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Highschool Diploma - Culinary
Southeast Career Technical Academy
5710 Mountain Vista St Las Vegas, NV 89120 United 05.2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
Languages
english
Full Professional
spanish
Native or Bilingual
Timeline
Host
Casa Desayuno
04.2025 - Current
Host
Master Kim’s Kbq
02.2025 - Current
Warehouse Worker
Amazon
10.2024 - 01.2025
Server
IHOP
12.2023 - 09.2024
Highschool Diploma - Culinary
Southeast Career Technical Academy