Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Followed up on delinquent tenants and coordinated collection procedures.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Maximized rental income while minimizing expenses through effective planning and control.
Assistant Property Manager
FCA Management, LLC
Winter Garden, FL
11.2021 - Current
Assists in managing all aspects of a building’s occupancy and maintenance.
Communicates with tenants regarding property-related issues.
Coordinates with tenants and third parties to address maintenance and facility needs.
Collaborates with property management team to produce advertising materials.
Meets with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.
Processes applications and conducts credit checks.
Collects monthly fees and maintains records of payments and rental activity.
Real Estate Agent
MC Realty Group
Orlando, FL
08.2019 - Current
Prepared documents such as representation documents, purchase agreements, closing statements and leases.
Education
Associate in Arts (AA) -
Valencia College
Orlando, FL
05.2019
Skills
Communication skills
Organizational skills
Social listening
Time management
Certification
Business Specialist, 01/01/18, Present
Operations and support services, 05/01/19, Present
Florida Real Estate License, 08/01/19, 03/01/25
Assessments
Sales skills, Proficient, 05/01/21
Influencing and negotiating with customers, Proficient, 05/01/21
Customer service, Expert, 05/01/21
Identifying and resolving common customer issues, Expert, 05/01/21
Languages
Spanish
Full Professional
Portuguese
Professional Working
Timeline
Property Manager
FCA Management, LLC
02.2024 - Current
Assistant Property Manager
FCA Management, LLC
11.2021 - Current
Real Estate Agent
MC Realty Group
08.2019 - Current
Associate in Arts (AA) -
Valencia College
Business Specialist, 01/01/18, Present
Operations and support services, 05/01/19, Present