Valeria Escobedo
San Angelo,TX
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Zips Car Wash. Proven track record in enhancing customer satisfaction and optimizing operations. Skilled in money handling and problem-solving, with a strong focus on staff training and development to drive performance and foster a positive work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Zips Car Wash
San Angelo, TX
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Grocery Team Lead
Walmart
San Angelo, TX
12.2022 - 01.2024
- Increased customer satisfaction by providing personalized service and addressing unique needs.
- Ensured compliance with all relevant health codes, regulations, and company policies in the execution of daily tasks within the grocery department.
- Developed strong vendor relationships for better pricing negotiations, improving profit margins.
- Enhanced store appearance by designing visually impactful displays that attracted customer attention.
- Optimized staff scheduling to ensure adequate coverage during peak hours while controlling labor costs.
- Managed daily operations of the grocery department, ensuring smooth workflow and timely task completion.
- Assisted in budget preparation for the grocery department by analyzing historical data on sales trends.
Assistant Manager
Foot Locker
San Angelo, TX
03.2021 - 09.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Business Management - Business Administration And Management
Angelo State University
San Angelo, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
Timeline
Assistant Manager
Zips Car Wash
02.2024 - Current
Grocery Team Lead
Walmart
12.2022 - 01.2024
Assistant Manager
Foot Locker
03.2021 - 09.2022
Business Management - Business Administration And Management
Angelo State University